Please note that orders placed between midday Friday and midnight Sunday will be fulfilled on the following Tuesday. How will my item be delivered? Smaller items will be delivered by Parcelforce. If you are not in, you will be carded for collection at your local post office. Unfortunately we are unable to provide tracking details for these items.
What should I look out for? Many of our larger items are delivered in several parts, this is because of the sizes and weights of the products. Your order may include parts such as.
Wood packs: These are the packs that make up the wooden parts to your toy. They are constructed and packaged very carefully so that no parts should fall out. Hardware box: The hardware box contains the nuts, bolts and screws necessary to build your toy. It may also contain accessories such as swing seats and climbing ropes.
On most items the hardware box also contains the all-important assembly instructions! On some of our smaller play centres the hardware may be contained inside the wood pack. Slide: If your toy has one, this will arrive as a separate component. We dont currently allow our couriers to make part deliveries, so all parts of your toy should be delivered at the same time.Under the Consumer Contracts Regulations you have the legal right to cancel your order within 30 days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing if you wish to cancel your contract. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods or we will, by agreement, arrange for the collection of these goods. I would like to return my item.
How do I return my item? Please ensure that the parcel is marked with your RAN number. Alternatively, items can be collected by us however this will be chargeable, please contact our customer service team for a quote. If you would like us to collect your item, please specify when contacting us and we will contact you to arrange the collection. We are sorry but we are unable to collect assembled items.Round Pole Wood is an organic material, it is always trying its hardest to adapt to its changing environment. It moves, it swells and it shrinks; all normal behaviour for Round Poles. Often, naturally occurring splits will appear in the poles. In warm sunny weather the wood shrinks, in wet weather it expands; the moisture content can reduce by 50% in warm weather conditions depending on where you are in the planet. These environmental changes cause cracks. We design our round poles to be thick and strong so natural wood splits won't affect the overall strength of the pole. Safety is as important to Plum® as having fun and wed like to reassure our customers that the majority of wood splits will never become deep or wide enough to affect the reliability and strength of our swing sets. Small openings and hairline splits will occur when the dimensional timber becomes wet and then dries out.
This often happens when the timber is doused in a rain shower and dries out afterwards in the sun. Each Plum® wooden playset has tolerances built into it, to allow for natural occurrences such as these; they are designed to ensure that the structural integrity is not compromised. Certified FSC® pine from Northern and Central Europe is used in both Plum® round pole and dimensional play centres and swing sets. To make sure it is as resilient as possible, the wood is vacuum pressure treated. This safeguards it against wood-destroying insects and fungi that can cause soft-rot.
After the treatment process, it is natural for a green mottling to become visible on the surface of the wood. This colouration is caused when the copper-based treatment, which serves as the preservative, reacts with the resin already present in the timber.
Pressure treatment is a vitally important process in increasing the long term resilience of the wood. Innovation in our timber treated products ensures that the preservative is both weather-resistant and safe to humans and your garden plants alike. Wood is a natural product so requires some care and maintenance as it weathers over time. Periodically check over the whole product, sand away any sharp points and surface scaling and follow the timber advice in the instruction manual.
It is important to maintain the condition of timber products to ensure both safety and longevity, full maintenance guidelines are provided with each Plum playset. NEED MORE HELP WITH WOOD SPLITS? Every effort is made to reject parts where loose knots cause splits to spread, however, in the unlikely event you feel a part has a possible fault in the timber, contact Plum® immediately with pictures of the parts so they can be reviewed. We are extremely proud to sustainably source and manufacture each element of our products.Our commitment to being kind to the environment goes all the way back to our beginnings; we are now celebrating over 30 years of sustainable trading. Ethical manufacturing is non-negotiable; all of our suppliers and factories are audited to ICTI and BSCI standards. These standards support the rights of the workers who manufacture our toys. Long before FSC® was established our founders were actively involved with the ethical sourcing of wood products and to this day are still committed to taking care of the forest environment, and the people and wildlife who live there. Heres a look at our FSC® history and our founder, Jonathan Schaffers mission to bring our customers products that have been responsibly sourced. Founded in 1988 by a husband and wife team, Plum is proud to be a family-run business with over 30 years of experience. Juggling the delights of family life with three children and the demands of running a business, founders Jonathan and Diane Schaffer know a thing or two about keeping little minds occupied. Like every parent, we wanted our childrens childhood to be magical. Young minds work in mysterious but wonderful ways. At Plum, were all about creating the tools to let their imaginations run wild.
Playgrounds arent what they used to be, yet activity play is so vital to a healthy and happy start in life. I like to think weve picked up a few learnings on the way; were passionate about designing and manufacturing toys that look great, are super safe, and have that all-important fun factor! This little boy is now our Managing Director, Paul Schaffer.
Early on in the Plum® journey, and while still at school, Paul got stuck into the day-to-day joys of working in a family business. From answering customer service calls to sorting spare parts and packing brochures, he has seen the company develop from a desk at the family home to the leading international brand it is today. It has given me incredible pride to watch the business grow under my parents and now lead us forward upholding our core values that make Plum so special.
We are in such exciting times as a business and continue to create experiences for children that enrich their lives. At Plum® we want the play to inspire thinking, creativity, imagination, understanding, and most of all to be fun. Our philosophy is to create a world that is rich in every play possibility, where products are reassuringly safe, of great quality and are kind to the environment.
Plum Play® lets kids rediscover the magical world around them and throughout their childhood experience a life at play. The benefits of healthy active play are profound as children grow and begin to develop their physical skills, self-confidence and make sense of their surroundings. Plum® activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and you the parent peace of mind. Award Winning Design & Innovation.Quality Materials Made To Last. Kind & Friendly To The Planet. Read what our customers say.. Shop similar items in our store. The item "Plum Wooden Climbing Frame Lookout Tower Green Accessories Included & Ball pit" is in sale since Friday, April 23, 2021. This item is in the category "Toys & Games\Outdoor Toys & Activities\Climbing Frames". The seller is "plum_play" and is located in Lincoln.
This item can be shipped to United Kingdom.